Your payment is verified and your entry state can be issued.
Help / Payments
Know what happens to your payment.
Paid events use provider-verified transactions so your place and entry pass are only confirmed when payment is actually confirmed.
The provider has not returned a final outcome yet.
A refund has been accepted and is moving through the provider.
A failed or reversed transaction needs reconciliation.
When payment is confirmed
Paying at checkout starts a transaction with the payment provider. Vyroo then verifies the transaction on the server before marking an attendee as paid or issuing a valid pass. A browser success screen alone does not override server verification.
If an event is cancelled
When an organizer cancels an event, Vyroo revokes active entry passes and starts the refund process for eligible confirmed payments. The final timing depends on the payment provider and the receiving bank or mobile-money service.
If a refund is delayed or fails
Refunds may be pending, successful, failed, or require reconciliation. We show the latest known state and notify the buyer when the provider reports an outcome. Keep your transaction reference when contacting support.
Need help?
Send the event name, account contact, and transaction reference to vyroo@sinapstechnology.tech. Never send a card PIN, password, or full card number.